Upcoming Training: Perfect PA & Effective Office Administrator Skills

Enhancing executive and team performance;

A good PA and Office administrator makes an enormous contribution to organisation’s effectiveness and requires numerous professional skills to be successful in this role.

The PA and Office administrator takes responsibility for much of the organisation and co-ordination in the office. It is a task that requires tact, diplomacy the ability to communicate with all levels.

Here is the programme content;
The role of the Executive PA and Office Administrator,
•    What is the true meaning and role of an Executive PA and Office Administrator?
•    What do you need to stand out in this role?

Working with senior executives and your team,
•    What are the key structures of any organization ?
•    what are its stated objectives?
•    how does your executive and different department fit into this?
•    What are the functions of your executive/s?
•    Different types of management style?
•    Integrating your function with the role and objective of your executive/s?

Senior management: what do they do and what does their role involve?
•      Models of management
•      Relating your role to your manager’s
•      Understanding work styles
•      Working with different managers
•      Handling different member of the company team
•      How to be proactive and keep the company running smoothly..

In this highly practical course delegates will also learn:
Excellent Communication and etiquette skills,
Project and time management,
Developing relationships across the organisation,
Managing Events,
Planning and Budgeting,
Dressing Appropriately for Your Role,
Timing and Risk Management,
Minute Taking and Effectively Managing Meetings,
Minute Taking – From notes to minutes,
Attitude Change and Team Building…

Who should attend?• Personal Assistants.• Office Administration Unit Team • Company Secretary Team • Customer Service Unit Team.•, Logistics and Operations Unit Team.• Front Office Unit Team .• HR administrators • Executive Assistants; It is also for those who need to gain a better insight into the  organization aspects of being valuable,resourceful and always focused…

Date: 30th To 31st January 2014

Venue: The Sarova Stanley, Nairobi Kenya

Facilitation:  KSH 39,000 + VAT or USD 520 + VAT ( Inclusive of all Requirements)

Contact: Anne or Caroline,  anne@dolphinsgroup.co.ke  or  caroline@dolphinsgroup.co.ke

Tel: +254 20 2211362 / 382     Cell 254-(0) 712-636 404   Wireless – 020-2478629
Reserve Online Today Click* Here…   Few Slots Available; for High Impact Training..
Download your Registration Form here.. Corporate LPOs Acceptable for bookings.

Previous Attendants had this to say ;
This program was an excellent eye opener, I fully understand the critical role of an administrator and PA and the numerous opportunities for growth and career progression – Priscylar Wamiru, Admin Assistant FHI360

knowledgeable and engaging Trainers; am Informed and motivated to be my best in everything – Tabitha Leisin, PA to the General Manager Heineken East Africa Ltd

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