Customer Service Training For Job Seekers Looking For an Edge in The Job Market

By Tabitha Makumi,

Customer service jobs continue to be one on of the most sought after jobs in Kenya. So, as a job seeker you have to ask yourself from time to time: What sets me apart from all the other job seekers who have the same diploma/degree, same level of experience as I do?

Recours Four Kenya Consultants, which is one of the leading recruitment agencies is looking to curb unemployment among the youth by empowering them with awareness and tools to help them elevate their level of thinking and problem solving ability, skills which come in handy while job searching.

In a recent interview with Gloria Michelle Otieno, Recruitment Director with the firm he admitted that, “True, most job seekers have the necessary papers to land a job but do they have the necessary skills to perform when they eventually get hired?

And that’s the core reason why on 12th July 2014, the firm will be facilitating a customer service skills training at The Bamburi Beach Hotel in Mombasa from 2pm to 6pm.

The training is open to jobseekers, Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, business owners—as well as managers who want customer service training in order to reinforce their skills and train their staff.

Among the many topics to be covered will be how to deal with difficult customers, how to zero in on customers’ top two expectations to save time and reduce stress, the benefits of excellent service among others

You can learn more about the training HERE

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