Apply here for the latest customer service jobs and also see a sample cover letter you can use to apply for the job.
Customer Service Representative Job Responsibilities
The candidate will be required to, manage all customer concerns during the shift, inform customers of current promotions or special sales and monitor social media platforms and respond to all queries within minutes.
Qualifications for the Customer Service Representative Job
S/He should have a Bachelor’s degree, excellent computer skills as well as the ability to communicate at all levels with customers by phone, live chat, social media channels, and email.
Apply here for the Customer Service Representative Jobs
Sample Cover Letter For Customer Service Jobs in Kenya
When writing a cover letter for any professional, you need to make your cover letter do wonders for you.
This can be achieved by tailoring the cover letter to meet the requirements of the job.
Here is a free sample cover letter you can use when applying for this customer service job.
P.O Box 66600 – 20200
27th February 2017
The Human Resource Manager
XYZ Company Limited
P.O Box 000 – 00100
Dear Mrs. Rotich,
Re: Application For The Position Of Customer Service Executive
I am writing in regards to the Customer Service Executive opening at your company. I believe my 4 years’ experience working as a customer service agent has provided me with the problem-solving skills and great interpersonal communication skills you are looking for in this position.
In addition to my degree in Business Administration, I have received training in customer relations management, leadership skills and I am currently pursuing a post graduate diploma in Information Management, all of which will come in handy when dealing with difficult clients and come up with effective organizational policies.
Working at XYZ Company, I was also responsible for handling telephone calls coming in and out of the organization, dealing directly with clients on behalf of my manager and keeping a record of major official documents. I believe this experience has given me the skills you are looking for and makes me the best candidate for this job.
Attached is my CV for your review. I look forward to an interview where we can discuss my qualifications further and the value I will be adding to your company.