Kilimall Management Job Vacancies In Kenya

Kili-Agent Pick-Up Station Mgt Officer at Kilimall International Ltd

Position Summary 

The position holder will be in charge of Kilimall Agent pick-up station development and Management, ensure the KPI for Kili-Agents are implement and keep improving them. Cooperate with the Kili-Agents and courier companies and monitor their performance closely.

Responsibilities

• Establish the Pick-up Stations in various parts of Kenya within the company’s SOP.
• Manage the established and existing pick up station within the company SOP.
• Maintain excellent relationship with all Kilimall Agent-Pick-Up Stations at all times
• Daily reconciliation of the delivered big box verses the small box scan arrivals and customer order pickup
• Daily communication with the Kili-Agents on the big boxes being delivered and their contents in terms of order numbers as well as informing them the courier company delivering the big box.
• Manage Kilimall Agent Pick-Up Station returns by timely processing them physically and systematically.
• Hand over all returns to the after sale section timely and accordingly.
• Compile and check Kili-Agent’s monthly invoices and facilitate their timely payment from finance as well as any other relevant section of the company.
• Daily record and updating Kili-Agents (successful) deliveries i.e customer pick-ups and the pending collection per station.
• Counter check all Kili-Agent Submitted invoices.
• Monitor the performance of every Pick-up Kili-Agent Station and report accordingly to the immediate supervisor.
• Meet the KPI for the Pick-Up Stations.
• Report any abnormal issues to the Pick-Up station Management manager right away.
• Work closely with dispatch team to ensure that all Pick-Up station orders are timely processed for dispatch from our warehouse.
• Train Kili-Pick-Up Station Agents on the DMS order management/ processing and customer issue/inquiry management.
• Follow HR policy.

Note: Your annual objectives and/or any other tasks assigned by your supervisor from time to time shall become an integral part of your deliverables.

Qualifications

• Bachelor degree or above, in any related course. Public Relation, Journalism& Mass communication or logistics is preferred.
• Excellent MS office software skills.

Experience

• 1 year or more working experience in a similar position in a busy organization.
• Experience in an E-Commerce environment will be an added advantage.

Behavioral Competencies

• Very strong personality and organizational skills.
• Excellent verbal and written communication skills.
• A good team player.
• High level of commitment to duty, and discipline.
• Demonstrable ability to put customer interests first.
• Strong focus on impact.
• Unquestionable level of integrity.
• Third Party management skills.

How To Apply

Are you the person we are looking for! Please send your cover letter and curriculum vitae to hr.ke@kilimall.com with subject title: Kili-Agent Pick-Up Station Mgt Officer on or before 12^th December, 2018.