Debt Collector Job. Human Capital Synergies

Our Client specializing in Investments and Real Estate seeks to recruit a Debt Collector.

Job Purpose

To collect debts from customers while ensuring customer satisfaction

Department: Finance

Reports to: Credit Officer

Responsibilities

• Collecting over dues and arrears from clients.
• To follow up payment allocation in the clients statements
• Maintain customer satisfaction when talking to clients during the collection of debt
• Provide customers with their statements from time to time for them to be aware of how they have been paying and how much balance they have.
• Liaise with other team members and departments in order to come up with new and easier ways of collecting debts.
• Make the terms and conditions of payments known to all the customers to facilitate collection of debts.
• Harmonizing the customer statements
• Giving weekly debt collection reports
• Renegotiating payment plans with the debtors
• Communicate with debtors by telephone and in writing to manage debtors and arrears process.
• Check payment arrears in the portfolio for new application and repeats

Key Performance Areas

• Debt collection
• Overdue reduction
• Customer satisfaction.

Qualifications

• Able to meet set targets
• Knowledge of accounting
• com in accounting or equivalent
• Good communication and written skills
• Good customer service
• Patience but assertive and tactful
• At least 2 years’ experience with an investment company (financial or real estate)

How To Apply 

Applicants who meet the requirements stated above should send their detailed CVs with a day – time telephone number to the email address: jobs1@hcsafrica.com  with Debt Collector on the Subject line. Deadline for submission of applications is Monday 28th January.