Team Leader Job. APA Insurance

Purpose

This position is responsible for achieving business growth by meeting new business targets. This involves managing and developing the business development team with the aim of enforcing effective credit control, delivery of set loss ratio and building and maintaining customer relationships.

Responsibilities

• Analysing the risk presented through proposal forms/risk notes and issuing quotations and accepting business inline within the set criteria;
• Checking policy documents, endorsements and agreements with service providers and approving membership certificates or other official documents in line with the company’s underwriting manual;
• Identifying and referring insurance risks that require reinsurance arrangements ;
• Addressing enquiries and feedback from clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients;
• Observing strict adherence to cash and carry rule and/or company credit control policy and escalating exceptions;
• Addressing reconciliation issues in liaison with the finance department;
• Responding to internal and external audit queries and implementation of recommendations;
• Allocating incoming mails amongst team members and ensuring they are worked on within the agreed turnaround times;
• Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
• Developing departmental budget and business plans to achieve the set company targets;
• Entrenching performance based appraisal of departmental staff in line with their set KPIs and departmental targets;
• Developing and maintaining relationships with intermediaries and clients through regular contact and visitations to ensure customer satisfaction, retention and business growth
• Participating in company CSR and brand building activities in liaison with other departments;
• Training, coaching and mentoring staff in order to improve performance and cohesion within the department;
• Implementing interdepartmental SLA in liaison with other departmental heads;
• Participating in management meetings, projects and committees as assigned.

 Qualifications

• Bachelor’s degree in Actuarial Science or an equivalent.

Professional Qualifications

• ACII/ Diploma in Insurance

Experience

• At least 6 years relevant experience in Health Insurance

Skills And Attributes

• Leadership skills
• Teamwork skills
• Interpersonal and Communication skills
• Analytical skills

How To Apply

All applications to be sent before 22nd January 2019.

Kindly send applications to recruitment@apollo.co.ke