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Our client is a financial solution provider providing services such as: savings, loans and investments. They are seeking to hire a customer service officer who will be tasked with improving the company’s position and achieve financial growth.

Industry: Finance

Salary: 30K

Responsibilities

  • Prospect for potential clients and turn this into new business.
  • Promote active utilization of the company’s products to existing and potential clients.
  • Effectively manage and expand the relationships with existing clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity
  • Provide advice to existing clients on potential financial solutions based on identified needs
  • Resolve client queries in a timely and appropriate.
  • Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
  • Submit weekly progress reports and ensure data is accurate.
  • Forecast sales targets and ensure they are met.
  • To ensure compliance with both internal and external regulatory requirements

Qualifications

  • A Diploma/Bachelor’s degree in any field
  • A minimum of 2 years in Customer Care/service within the financial sector
  • Good knowledge of MS Office programs (Word, Excel)
  • Energetic, motivated, and detail oriented
  • Good communication skills
  • People Management Skills
  • Self-starter with a good business sense
  • A creative and proactive approach towards challenges
  • Ability to influence and build relationships at all levels especially with external customers
  • Independent, resourceful and possess high drive to excel
  • A high sense of responsibility, accuracy, and commitment

How to Apply

Apply here for the Customer Service Officer Job