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Support Engineer Jobs, ICT Jobs, Jobs in Nairobi, Alternate Doors Jobs

Our Client is an IT Company currently looking to hire a Support Engineer.

Responsibilities

  • Receive, classify, prioritize and log incidents and requests on daily basis.
  • Investigate incidents and diagnosis (including resolution where possible) on daily basis to restore services to customers.
  • Escalate incidents, requests and problems as per escalation matrices on a daily basis.
  • Keep affected customers informed about incidents and request resolution progress on daily basis, notifying them of impending changes and or agreed outages etc.
  • Build and maintain excellent relationships with all customers of the service desk while maintaining quality and expectations.
  • Support and configure end users on various standard and business applications like email and internet.
  • Taking users through a series of best practices as well as answering their inquiries and advising on proper use of hardware and software.
  • Implement service desk policies, plans and strategies relating to ITIL processes – Incident Management, Request Fulfillment and the Service Desk function.

Requirements

  • Degree/HND in I.T
  • At least 2 years experience as a Support Engineer or related field
  • ITIL Certification is a MUST
  • CCNA (added advantage)

How to Apply

Please send your CV to jobs@alternatedoors.co.ke