Complaints Officer Job. KNCHR

Complaints Officer Jobs, KNCHR Jobs

REF: KNCHR/ADM/ SO /13/2019

Reports to: Deputy Director – Complaints & Investigations

Location: Nairobi with occasional travel

Duration: Permanent and Pensionable

Gross Salary: Kshs. 100,250

Job Purpose

This position is responsible for the support to implementation of the organization’s complaints and investigations strategy by receiving and processing complaints on alleged Human Rights violations in Kenya.

Responsibilities

• Screening of petitioners to determine if the complaints are admissible or not;
• Offering legal advice to petitioners
• Keying complaints data in the Complaints Management System.
• Review of admitted complaints and follow up with petitioners
• Undertake preliminary investigations on admitted complaints.
• Prepare timely situational reports on complaints processing.

Qualifications

• Bachelor’s degree in any of the following fields: Anthropology, Criminology, Political Science, Sociology or equivalent qualification from a recognized institution;
• One (1) year relevant experience in a reputable organization;
• Experience in human rights complaints handling;
• Certificate in Computer Application Skills from a recognized institution;
• Met the requirements of Chapter 6 of the Constitution on Leadership and Integrity.
• Knowledge in Alternative Dispute Resolutions mechanisms will be an added advantage.

How To Apply

Shortlisted candidates will be required to submit copies of clearance certificates from the following institutions:-

• Kenya Revenue Authority (KRA)
• Criminal Investigations Department (CID)
• Higher Education Loans Board (HELB)
• Ethics and Anti-Corruption Commission (EACC)
• Credit Reference Bureau (CRB)

KNCHR is an equal opportunity employer which offers a competitive remuneration commensurate to qualifications and experience. Qualified female candidates and Persons with Disabilities are encouraged to apply.

Please note that it is a criminal offence to provide false information and documents in the application.

Only short listed candidates will be contacted.

If you possess the above qualities, please submit your applications manually through the post office or by hand delivery, clearly indicating the position, and the Ref No. on both the cover letter and envelope, together with a detailed C.V, names and telephone contacts of three referees one of whom should be your immediate supervisor, to reach us by 13th August 2019

The Commission Secretary,

Kenya National Commission on Human Rights

Lenana Road, CVS Plaza, 1st Floor

P. O. Box 74359-00200

NAIROBI.