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Customer Service Executive Jobs, Customer Service Jobs, Jobs In Nairobi

Salary: 30k gross salary with 15K in 1st one month (1 month probation)

We are start-up digital gaming  platform seeking to hire 6 customer service executives to engage our clients, resolve their complaints and make their experience better. The ideal candidate should be willing to work both day & night shifts from our office along Thika road, next to USIU.

Responsibilities

  • Ensure all customers are assisted promptly and professionally
  • Responding to customer queries, raising tickets and ensuring all tickets are resolved
  • Establish and maintain caring relationships with customers, providing information on inquiries, understanding customer grievances and finding amiable ways to resolve them.
  • Escalation of problematic clients to the team leader
  • Recording clients complaints in the CRM and follow through to ensure they are sorted
  • Support staff on admin and operational functions
  • Report writing and report generation for accountability
  • Ability and willingness to work flexible work shifts including night-shift

Qualifications

  • A certificate or diploma in business or customer service
  • MUST have a minimum of 1 years’ experience working in a customer service role
  • Minimum KCSE Grade C
  • Must be Computer literate, Fast at typing and working with modern, digital technology
  • Should have excellent communication and interpersonal skills
  • Should be below the age of 30
  • Excellent communication skills, both verbally and in writing of English and Swahili
  • Qualified Female candidates are encouraged to apply
  • Willing to work both day & night shift

How To Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Service Executive) to recruiterkenya@gmail.com before 14th August 2019.

Kindly indicate current/last salary on your CV.

N.B: Only candidates short-listed for interview will be contacted.