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Receptionist Jobs, Administration Jobs, Jobs In Nairobi

Job Summary

Our client is a premium barbershop located around Lavington/ Kileleshwa area that provides professional grooming services to its esteemed clients. From haircuts to massages, pedicures to facials. They are looking for a Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services.

Responsibilities

  • Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival
  • Booking and confirming appointments via phone and email
  • Processing transactions (cash and credit cards) and issuing receipts
  • Offering beverages and chatting with clients who are in the waiting area
  • Welcoming walk-ins, answering questions about services and scheduling appointments based on availability
  • Informing clients about new services and discounts
  • Cross-selling services and products when appropriate (e.g. through informative brochures and gift cards)
  • Updating client records with contact and billing details, appointments and services offered
  • Managing the call center
  • Maintaining a tidy reception area
  • Order business cards, brochures and stationery as needed
  • Managing staff and keeping records of timings and conduct
  • Reporting directly to the owner

Qualifications

  • Diploma in a business related course.
  • Proven work experience as a Barbershop/Salon Receptionist, Front Desk Representative or similar role
  • Hands-on experience with office equipment, like printers and POS systems
  • Familiarity with processing transactions
  • Excellent communication abilities (verbal, phone and email) with a customer service attitude
  • Solid organization and record-keeping skills
  • An ability to remain calm under stressful circumstances
  • An ability to remain firm in the face of staff tensions
  • Females are highly encouraged to apply

How to apply

Interested candidates should email their CV stating their current salary to jobs@jobsikaz.com quoting the job title, “RECEPTIONIST” on the subject line.

Only shortlisted candidates will be contacted.