NOT Getting Job Interviews? Get A Professional CV Today. Click Here For Details

Receptionist Jobs, Hotel Jobs, Jobs In Nanyuki

Our client is a small lodge seeking to hire a Front Office/Receptionist to be based in Nanyuki.


  • To be fully conversant with special promotions offered by the lodge and to pass this information on to the guest whenever the possibility arises.
  • To promote the other departments within the lodge at every given opportunity in order to maximize the sales.
  • To make sure that all reservations have the correct deposit taken.
  • To ensure that all confirmations are sent out by the end of the shift.
  • To be aware of the lodge availability and that every opportunity to maximise room sales is taken.
  • Provide a hospitable service to the standards laid down by the lodge.
  • To offer assistance to other departments, including Bar, Restaurant, and Housekeeping whenever you are needed.
  • Whenever possible to anticipate guests’ needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
  • To be fully conversant and able to operate the hotel’s front office systems.
  • To ensure that all charges are correctly posted to the guests bills following the standard procedures.
  • To deal with cash, cheque and credit transactions and to ensure that any discrepancies are reported immediately.
  • To ensure that all messages received for guests are passed on accurately and as quickly as possible.
  • To carry out all Reception duties following procedures as outlined in the S.O.P. Manual.
  • To ensure the security of guests property, and lost property following security procedures.
  • To ensure the correct levels of stationery are maintained at the reception.
  • To arrive for work at the correct time and to ensure your appearance follows the hotels set standards.
  • And any other duties that may be assigned from time to time.


  • Diploma in front desk operations from Kenya Utalii college or equivalent
  • 3 years experience in front office operations
  • Work planning and organization skills
  • Strong supervisory and discipline skills
  • Excellent customer service skills
  • Problem solving and decision making skills
  • Attention to detail
  • Excellent communication and interpersonal skills

How To Apply

Please send your CV to