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Service Centre Manager Jobs, Technical Jobs, Jobs In Nairobi

Role Purpose

To get Customer Feedback on After Sales Service and make appropriate recommendations for improvement.


  • Make daily calls to clients from Data Base and book appointments for face to face visits;
  • Compile a daily visit schedule, zoning particular areas for the day;
  • Make face to face visits to customers and get feedback on our client’s services with a pre-set questionnaire;
  • Report to Management on a daily basis giving a summary of client opinion and views;
  • Make recommendations for improvement and action plan;
  • Deliberate on action plan with Managements approval;
  • Get referrals from client visits to promote our client’s services and products;
  • Make monthly reports on the number of visits, an overview on opinion, resolution & satisfaction rate;
  • Monthly summary of activities, ensuring all sectors of client base i.e. Dealers, Corporate clients, VVIPs, and individual clients are covered; and
  • Any other tasks as may be allocated from time to time.


  • At least 5 years’ work proven working experience in consumer product repair industry- A must;
  • Degree in any Technical related course
  • Basic PC knowledge and familiarity with use of computer equipment (Proficient with Microsoft Office suite.
  • Should have a professional outlook.
  • Resourceful and proactive in dealing with issues that may arise.
  • Customer Service Excellence.
  • Telephone Etiquette.

How to Apply