Are you a professional in the customer service industry? Do you enjoy engaging clients and ensuring that they get excellent services? Are you looking to get more professional advice on how you can better yourself as a customer service agent?
Well, Corporate Staffing Services has the greatest opportunity tailored for you.
If you want to grab this chance, then you must attend this Customer Service Training starting on Monday, 19th to Tuesday, 20th August.
I am sure you are asking yourself, why should I attend?
What will I gain in two days? Will it be of benefit to me?
Let me assure you that it will be life-changing.
You should attend this 2-day training for these major reasons:
1.To understand external & internal customers:
An external customer is one who purchases the product or service or one who influences the sale of a product/service. An internal customer is every person in the production process who is considered a customer of the preceding operation.
2. Learning the importance of customer service –from a business perspective:
How are you meeting the desires and needs of your customers? Customer Service the act of taking care of the
customer’s needs by providing and delivering professional, helpful, high quality service.
3. To learn about the critical customer service moments:
A satisfied customer is always a loyal customer. The first point of contact always leaves a lasting impression, visually: the front office and verbally: greetings. Your conversation tone with the client will also affect whether or not they will get the product/service. Last point of conversation also determines a lot, did the customer get what they wanted? Were they happy? Did they commit to buying the product/service?
For customers, perception is always a reality. How do your customers see you? How do you see your service? Have you satisfied their needs?
4. Understanding what a customer service gap is:
You want to bridge those gaps and ensure that you give excellent customer service. Solve the problem in 2 days!!
The customer should receive what they expect, at the end of the day it is not about you but them.
5. Learning the four ‘P’s of customer service:
Its really simple!
6.Essential customer service skills:
The key pillars are:
- Product knowledge
- Effective listening
- Clear communication
- Ability to read customers
- Time management
- Adaptability –ability to handle surprises
- Customer relationship management
- Solution oriented –accountability
- Organizational skills
- Team player.
I hope you are now convinced!!
See what you should do next:
And I will see you then!