Admin & Customer Service Officer Job, Administration Jobs, Customer Service Jobs, Jobs In Nairobi.
Our Client is a distributor of Household and Commercial electronic appliances. They seek to hire a vibrant and efficient Customer Service Officer to be stationed at the head office in Kenya handling client enquiries and support the field sales representatives.
Title: Admin & Customer Service Officer
Gross Salary: 60k
- Carry out all administrative tasks such as data input, processing information, completing paperwork and filing documents.
- Supervise operations of all departments.
- Monitor online presence of the company on social media and e-commerce platforms
- Communicate effectively with customers in a professional and friendly manner.
- Order and ensure effective delivery of goods to customers.
- Resolve any sales related issues with customers/agents.
- Coordinate with warehouse department on stock position of items, offloading details and delivery of the units to the customer.
- Correspond with customers regarding their delivery of goods.
- Assist in tracking orders
- Degree/Diploma in Business Management
- At least 3-4 years’ experience in customer service in a busy and fast paced environment
- Experience in social media management is desired
- Good leadership skills
- Excellent problem solving & interpersonal skills
- Excellent communication skills, both oral and written
- Presentable, proactive and an outgoing personality
- Administrative writing and reporting skills
- Ability to multi-task and get things done to completion
- A team player with a positive attitude, proactive and attention to detail
- Results-oriented, hardworking and creative
How to Apply: