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Credit Administrator Jobs, Credit Control Jobs, G4S Jobs

Job Introduction

Reporting to the Credit Administration Manager, the Credit Administrator is responsible for payment receipt, direct debit administration and customer service management.

Responsibilities

  • Perform review of daily bank statements to identify payments that relates to account receivables and present to Supervisor in prescribed format for Remittance advises follow up
  • Receipt Administration; allocate all account receivable receipts as per customer remittance advises verified by the Credit Administration Manager
  • Perform receipts reconciliation between credit control collections sheets and ERP collections report on a daily basis
  • Prepare daily allocations report and obtain approval of the same from Credit Administrations Manager
  • Carry out monthly reconciliations at month closure date and present approved report within five days from the end month date
  • Conduct direct debits receipts administration and run periodic (weekly) direct debit report to ensure that funds are allocated as per bank generated direct debit report
  • Collate customer queries and assign appropriate staff within the department for quick resolution
  • Provide feedback to both internal and external customers on queries raised within 24hrs
  • Maintain tracker for customer queries and escalate overdue cases to departmental head to facilitate closure
  • Track in and outflow of documents within and outside the department
  • Maintain special filling system for key customers documents as well as other departmental administrative documents
  • Monitor inter-departmental/units SLAs and ensure that optimum standard is maintained

Qualifications

Knowledge and Qualifications

  • Bachelors degree in Business Management or Numerical Field
    • Data Management Certification is advantageous
  • Kenya market
  • Kenya legislation
  • Two to three years in payments and contract administration related assignment

Technical Skills

  • Financial Acumen
  • Conflict Management
  • Negotiation
  • Microsoft Word – Intermediate level
  • Microsoft Excel – Intermediate level (Advance level are advantageous)
  • Microsoft PowerPoint – Basic level
  • ERP system(s)
  • Google suite of products

Behavioural Skills – Support

  • Understanding the organizational environment
  • Understanding the organization’s goals and objectives
  • Dealing with changing circumstances
  • Supporting and working with others
  • Delivering objectives
  • Dealing with complexity
  • Acting professionally
  • Deliver great customer service
  • Sharing and co-operating

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