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What is keeping you from getting that job that you have always aspired to have?

Is it competition in the job market? Do you lack the practical skills you need to take up a specific role?

We often look at the external factors that hinder us from achieving success in our professions.

Ruth was looking for a job in customer service. She applied and was invited for an interview which she passed. It is during the second interview that things changed for her.

The recruitment manager asked her whether she had any certification in customer service. She answered that she did.

“I later got a regret email. I did not make the cut because I was not certified. It hurt,” says Ruth.

Ruth feels if she does not address this, she will remain to look for a job for a long time.

Certification plays a key role in the job search. It makes an employer confident that you are the right fit for the job.

A professional with certification stands a higher chance of getting hired as compared to one who is not certified.

“I’ve been trying to grow and boost my chances of getting employed,” remarks Ruth.

In a job search, many of us forget that certification plays a huge role.

Are you in a similar situation as Ruth?

Has the lack of certification cost you your career? Were you unable to help a customer? Did your mouth run dry during a conversation with a customer? Did you know what you wanted to say, but couldn’t find the words to express yourself?

The good news is, there is something you can do about this.

Are you looking for effective and practical techniques to grow in customer service? Join the upcoming Customer Service Management Training and watch your career thrive.