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Learning & Development Facilitator Officer, HR Jobs, CSS Jobs, Jobs In Nairobi.

Our client is a credit management service provider in Africa. They seek to hire a qualified Training Officer with basic HR knowledge/experience to oversee HR and training operations in the region and ensure they are consistent and aligned with the operational goals.

Title: Learning & Development Facilitator Officer (with basic HR experience)

Industry: Financial

Gross Salary: Competitive

Location: Nairobi


Under the management/direction of the Operations Executive, the Group HR, and Learning & Development teams, the HR and Training Officer will have the following responsibilities (including but not limited to):

Learning and Development

  • Planning, preparation and facilitation of various training workshops
  • Ability to confidently facilitate training programs across various levels of work
  • Assess employees’ skills, performance and productivity to identify areas of improvement and address these by putting appropriate learning and development initiatives in place
  • Evaluate training programs
  • Reporting on all training activities for the site
  • Administration around any and / all training interventions
  • Manage queries and requests with NITA (National Industrial Training Authority)
  • Contribute to the development and maintenance of training material
  • Keep abreast of training trends, development and practices
  • Together with HR and operations, assist in the management of the performance management process in line with the guidelines provided for in the performance management policy – this includes but is not limited to the positive coaching of the workforce
  • Ongoing performance management and assessment of the effectiveness of learning and development initiatives and interventions, which may include listening to call recordings

Human Resources

  • Resource planning and recruitment
  • Maintain employee files and records
  • Resolve employee relations issues and grievances
  • Work closely with management and teams to improve work relationships, morale and retention
  • Assist in the implementation and development of HR policies and processes
  • Work with the business to identify current and future capability strengths and gaps, at all levels of the organization
  • Conduct and manage employee onboarding of all new starters Learning & Development
  • Management of local employee benefits
  • Any ad-hoc duties


  • Minimum of 5 years working experience in a L&D role with a minimum of 1-year exposure to basic elements of HR
  • Certificate in Training facilitation
  • Experience working with learners of widely different professional levels, from senior managers to junior staff
  • Knowledge of local labour legislation, statutory and regulatory requirements
  • Excellent working knowledge of MS Office, specifically MS Excel and MS PowerPoint
  • Experience working on SAGE People payroll is preferable
  • Experience in working in a contact centre / debt recovery environment is advantageous

How to Apply

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