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Receptionist Jobs, Hotel Jobs, Jobs In Nairobi

Job Purpose

  • To be able to deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail and administer all reservations, cancellations and no-shows, in line with company policy.


  • To undertake front office duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
  • To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service
  • To deal with guest requests to ensure a comfortable and pleasant stay.
  • To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
  • To be responsible for accurate and efficient accounts and guest billing processes.
  • To assist in keeping the hotel reception area clean and tidy at all times.
  • To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
  • To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
  • To ensure that all reservations and cancellations are processed efficiently.
  • To keep up to date with room prices and special offers to provide accurate information to guests.
  • To report any maintenance, breakage or cleanliness problems to the relevant manager.
  • To administer the general petty cash system and float in an accurate manner.
  • To undertake any other duties relevant to the post as and when required.
  • Ability to market on social media and other online platforms an added advantage


  • Diploma in  front office operations
  • Diploma in hotel management a plus
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • The ability to work unsupervised
  • Excellent communication skills, fluent in both English and Kiswahili
  • Good numerical and computer literacy
  • Minimum 2 years’ experience as a Reservation officer or agent in a reputable hospitality outlet or travel agency.
  • Applicants are required to be flexible with work schedule, including weekends and night.
  • Applicants should be between 24 -30 years of age.

How To Apply

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