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Sales Consultant Jobs, Travel & Tours Jobs, Jobs In Nairobi

Our Client, one of the longest established Safari Outfitters based in East Africa is looking for a Sales Consultant to ensure all enquiries received via email or phone from their agents and direct clients are handled in a timely and professional manner and converted into confirmed sales


  • Booking holiday and safari packages for customers
  • Meeting sales targets as set out by the Company
  • Responding to all emails promptly within a 12-hour turnaround time on Kenyan safari enquiries and a 24-hour turnaround on East African
  • Tour costing, preparing customer quotations, final itineraries and raising invoices and preparing content for the Welcome packs and pager
  • Issuing supplier vouchers for accommodation and flights and following through to ensure written confirmation is received and printed for the file
  • Re-confirm all invoices raised by suppliers in regard to the client files and approving for the Accounts department to pay
  • Procure flight tickets from the respective airlines and forward the same to the concerned member of staff
  • Receive enquiries from overseas agents, local agents, direct overseas clients, direct resident clients, agent and press FAM trips
  • Accurately input park ticket requirements in tour plan and co-ordinate with reservations on park tickets
  • Ensure that a client file is worked on from start to finish in a professional manner with all relevant booking correspondences and written service confirmations
  • Briefing drivers prior to road safaris and on any other special arrangements
  • Advising clients about passports, vaccinations, visas, foreign currency, travel insurance, excursions and all other queries travelers might have pre-departure and during the safari for confirmed clients/ files, requesting for transport from the transport organizer in the reservations department
  • Immediately informing the Customer Services Manager of any issues affecting clients and assisting in solving the problem and thereafter communicating with the agents or clients as required


  • Over 5 years progressive hands on experience in a busy tour company handling non-resident clients, ideally KATO category A company
  • Tourism related degree\diploma
  • Sales qualifications is desirable though not a must
  • Knowledge of ticketing or reservations software (Tour plan experience a plus)
  • MS office suite

Personal Qualities and Behavioural Attributes

  • Extremely organized with ability to store data and files in a logical and professional manner
  • Good oral and written communication skills with ability to use technology
  • Ability to work as part of a team
  • Focus on ensuring clients are looked after as a key priority regardless of the time
  • Self-motivated and able to work independently

How To Apply

If qualified follow the link to apply!