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Service Advisor Jobs, Customer Service Jobs, Engineering Jobs, Alternate Doors Jobs

Job Description

Our Client in the automotive industry is currently looking to hire a Service Advisor – Automotive.

Responsibilities

  • Greet customers when they arrive at the parts and service center, schedule service appointments and direct them to an available mechanic
  • Consult with mechanics about necessary repairs and possible alternatives to expensive work
  • Writing service orders and descriptions of problems and repairs in job cards
  • Provide customers with in-depth information about the repairs that will be done to the vehicle
  • Answer questions about service outcome (after consulting with mechanic if necessary)
  • Estimating the cost and time needed for repairs
  • Handling customer concerns, comments and complaints
  • Manage and oversee the service center workflow and scheduling
  • Call customers to inform them of changes in service, or to let them know when their vehicle is ready for pick-up
  • Inspection and scrap metal collection
  • Test driving the vehicles to confirm service repairs

Qualifications

  • Diploma in mechanical engineering
  • Atleast 2 – 3 years work experience with extensive knowledge of automotive industry and parts
  • Excellent communication and organizational skills
  • Well groomed and highly presentable
  • Ability to communicate equally well with mechanics, customers and senior management
  • Experience in interacting with insurance assessors

How to Apply

Please send your CV to jobs@alternatedoors.co.ke