Whether you like or not, conflict is inevitable. You will experience it in the workplace, your business and even in your personal life.
If I can’t escape it then how do I deal with it?
It’s simple,You need to become skilled in managing it!
Have a look at these 7 phrases that you can use should conflict arise;
1. “I Understand”
Conflicts are a vicious circle of misunderstandings. Most times no one wants to hear what the other person wants to say. Mentioning this phrase is a real lifesaver because it helps resolve the conflict without arguing or yelling.
2. “Let’s look at this differently”
It shows that you are ready to compromise. We are not the same and with that comes different personalities , views and opinions. This is a mature way of accommodating the other person by looking at the problem from a new angle or perspective.
3. “Please Explain”
When 2 or more people are having an argument, it’s hard to think clearly. Take a moment, and ask your partner to explain their position. Maybe it’s not as unacceptable as you thought at the beginning of the argument.
4. “What can I do to support you?”
This is the best phrase a manager or team leader could use. If you want your team to be productive and deliver the very best then you need to show them that they can count on you. Be a team player not a micromanager. This will help motivate your team members and help you foster a positive relationship with them.
5. “What held you back from meeting your commitment?”
As a manager, this makes a good starting point to a conversation with an employee who failed to meet their deadlines or certain targets. Instead of reprimanding them, you are giving them a chance to explain why things didn’t go as schedule. Other factors may have played in.
6. “You are saying one thing and doing another”
We all know those employees or team members who fall back on their duties either in the workplace or in a business.
Using this phrase is a non threatening way to show them that they’re not doing what they should do. This clearly addresses the problem of intention versus results. It makes one accountable for their actions.
7. “How can I fix this?”
We all make mistakes. The best part about it is that, it gives you a chance to learn and improve.
For example, if your boss or manager did not like a report you did or a presentation you made, it is always good to ask for new instructions to fix the situation.
He or she may get upset at first, but to avoid conflicts in the future be open to accepting corrections and asking for guidance when needed.
While we can try to avoid conflict, we cannot escape conflict. We don’t all want the same thing, work the same way or have the same personalities.
Do you have a hard time dealing with your co-workers due to differences in opinions or personality clashes?
Do you need help handling staff members who let emotions drive their decisions?
Take up the conflict management skills training to help you embrace and address workplace conflict within your organization and team in a healthy, peaceful and productive fashion.