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Operations Manager Jobs, Alternate Doors Jobs
Our Client in the hospitality industry is currently looking to hire an Opeartions Manager to be based in Kericho.
Scope and General Purpose
To ensure all Debits are paid to the Hotel in the Shortest time possible and customers are satisfied.
Main Duties

  • Accomplishes restaurant human resource objectives by participating in recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures, conducting result objective employee appraisals.
  • Address customer and employee satisfaction issues promptly
  • Achieves Hotel operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
  • Meets restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Planning menus by consulting with chefs; estimates food costs and profits; adjusts menus.
  • Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.
  • Avoids legal challenges by conforming to the regulations of the industry and permit parameters.
  • Maximizes Kitchen, stores, and restaurant profitability by ensuring portion control; monitoring accuracy of charges.
  • Maximizes room profitability by ensuring optimum occupation; monitoring accuracy of charges and room costs proper linen use and laundry management.
  • Consistently follow up the Hotel Values and inculcate team work among all employees.
  • Publicizes the Hotel by designing and placing advertisements; inviting guests and corporates to review the hotel; contacting local, regional, and national guest with a view of creating a business relationship; encouraging local businesses to hold social events at the Hotel.
  • Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and CCTV systems; maintaining parking lot and walkways.
  • Maintains ambiance by controlling lighting, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.
  • Ensuring total adherence to Hotel Operating procedures in all departments.
  • Enforcing adherence to the Hotels Code of Conduct by all the staff members.
  • Frequenting all departments physically checking adherence to cleanness and uphold of high standards, including the uniform of all staff.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements

  • Bachelor’s Degree in Hospitality Management, Hotel Management or related
  • At least 5 years’ experience in a senior operations role and F&B in a busy and reputable hotel brand.
  • Extensive food and beverage (F&B) knowledge
  • Strong leadership, motivational and people skills

How To Apply
Please send your CV to jobs@alternatedoors.co.ke