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Title: Operations Manager – Retail
Location: Nairobi
Salary: Competitive
Our client is a well-established company providing innovative and upgradeable solar systems in rural communities. They seek to hire an efficient and well-experienced Operations Manager tasked with managing the operations in the warehouse, inventory planning and supply chain as well as monitor operations of the retail shops.
Key Responsibilities

  • Monitor reverse logistics from the manufacturer to the customers
  • Monitor inventory needs and coordinate with sales team and manufacturing depths.
  • Oversee warehouse processes, production, dispatch and distribution of stock to the retail shops.
  • In-charge of import/export management including clearance and liaison with KRA and other stakeholders.
  • Oversee inventory management to ensure optimized inventory levels and safekeeping of stock
  • Last mile distribution process management- oversee the process of products removal and completeness of reverse logistics products (kits and T.Vs)
  • Monitor trade regulations on changes of tax and duty
  • Identify and oversee retail shop opening/shop expansion and oversee the office outlook of new shops
  • Maintain a procurement policy and advice management on the right procurement decisions.
  • Standardize process across the retail shops and manage the operations of retail agents
  • Identify key operational risks and implement corrective measures
  • Manage SLAs with service providers (courier companies, contractors) to ensure compliance with business requirement.

Skills & Qualifications

  • Bachelor’s Degree in Logistics/Supply Chain/Project Management or a related field.
  • At least 5 years’ experience in a similar capacity, preferably in the retail sector.
  • Highly analytical with competency in Excel and other analytical tools.
  • Passionate about working with rural off-grid consumers and solving their issues
  • Excellent communication and interpersonal skills
  • Female candidates are encouraged to apply

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