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Your customer comes first! This is the golden rule when it comes to customer service. Excellent Customer Service should always be about surpassing expectations.

How? It simply means taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

Establish these 3 things to help you get clients that will keep coming back;

1. Be Trustworthy

Your customers must trust you.  From advertising to delivery of your product or service, demonstrate trustworthiness and transparency in all of your dealings. Even if you make mistakes, be transparent about those and show how far you will go to rectify those mistakes. Once customers trust you to be honest and diligent, you have a firm foundation for a customer relationship.

2. Show Loyalty

Show loyalty to your customers and they will develop loyalty for your business.  You can do this by rewarding customers who return with discounts and special offers, as well as by notifying them regularly of new offers, products, services and upgrades to previous products. This constant communication will remind customers of the satisfaction they have found in dealing with you in the past.

3. Put them first

You solve problems for your customers.  They come to you to satisfy needs, resolve difficulties or find new ways to do things for themselves. Don’t focus exclusively on what customers can do for you by buying from you. Instead, take the time to understand their problems. Customers who perceive that you care about their problems will form lasting relationships with you and your business.

Parting shot,

Put their needs first, without them your business or company will never grow.

Learn how you can retain happy customers by signing up for this Customer Service Training today!

Call the training coordinator Jane, on 0768 669 016 OR email her at clientservicecorporatestaffing.co.ke and copy muthoni@corporatestaffing.co.ke.

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Hope to see you there!!