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Customer Service Representative Jobs, Customer Service Jobs In Kenya, CSS Jobs Title: Customer Service Representative, Location: Nairobi, Gross Salary: 25k plus incentives based on performance

Our client is a start-up fresh fruits and vegetables processing company. They seek to hire a Customer Service Representative who will manage customer queries and complaints. He / She will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Handle inbound calls, emails, webinars, and respond efficiently to customer questions.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Managing and processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Monitoring social media for company mentions and engaging with customers where on different online platforms.
  • Analytical and proactive approach to online engagements.
  • Support the goals set in the marketing plan.

 Qualifications

  • Diploma or relevant degree in customer service.
  • Ability to stay calm when customers are stressed or upset.
  • Should be computer-literate.
  • 2 – 3 years’ experience working with customer support.
  • Must be well organized and possess excellent telephone, computer, written and oral communication skills.
  • Having problem solving skills.
  • Must be detail oriented and sales-oriented.
  • Be self-motivated and flexible.

How to apply

Apply here for the Job