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Our client in the health and wellness Industry is looking to hire an Operations Manager (Sports / Health Club)

Reports to: This position reports operationally to the Managing Director

General Position Description

The Manager has overall responsibility for effectively managing all facets of operations of the gym to include personnel issues, membership renewals, cleanliness and ensuring the club is achieving projected goals in additional revenues and membership renewals.

Some of these key areas that are extremely important to have and are those that we are looking for are:

  • Retention– although sales is important, experience in retention and providing a great product is vital. You must have a track record of success in achieving high member satisfaction and have a genuine love of fitness
  • People Management skills – you’ll need to inspire your team, develop them, lead them and create an environment where they can truly thrive
  • Sales– you will be expected to be creative and to consistently drive sales through successfully training your team, leading by example and creating opportunities for them to be successful. A quarterly target of  XX Million per Month for each branch
  • Standards– you will need to set and maintain high standards and present a willingness to accept only the best of yourself and your team

Responsibilities

Administrative

  • Responsible for the daily operations of the various branches
  • Responsible for recruiting, training, managing including scheduling and disciplining of the gym staff
  • Supervise team members and provide them with the training and direction they need to meet company and personal expectations
  • Handle associate grievances, complaints and questions in a prompt manner. Involve human resources when necessary to handle sensitive situations and complaints
  • Prepare performance appraisals quarterly or annually and deliver them to each associate on a one-on-one basis
  • Discipline team members as needed, including issuing verbal warnings, write-ups and termination. Make recommendations for discipline and/or termination to other managing members of your staff as appropriate
  • Ensure that club facility and equipment are always kept clean, attractive, and in compliance with company standards and local regulations
  • Provide appropriate training opportunities and forum for the gym trainers  and staff
  • Responsible for recruiting, training and managing maintenance staff, ensuring that all facilities are in working order and preparing daily maintenance check list and submitting it to the MD
  • Ensuring that all repair works are authorized and completed in a timely manner as per the policy
  • Communicate with gym-level employees through staff meetings held once a week
  • Attend and participate in meetings with Management once a week
  • Properly delegate, monitor and evaluate specifically assigned responsibilities of team
  • Approves all schedules of each gym department
  • Oversee maintenance of inventory levels of office and retail supplies

Sales and Marketing

  • Direct, supervise and assist with event marketing. Schedule events regularly to drive new memberships and build community awareness
  • Provide clients with superior services, products and guidance
  • Enhancing profitability by organizing and delivering an appropriate range of fitness activities and programmes
  • Build rapport and loyalty with customers and branch managers by facilitating frequent communication and providing opportunities for feedback
  • Provide and maintain the highest level of customer service in a high volume retail environment through your own personal actions and development of your staff
  • Hold daily production meeting with sales team
  • Establish and maintain the company protocol for sales tours and price presentation
  • Maintain and direct training and development of gym sales staff
  • Submit monthly game plan for training, promotions and department meetings to the MD

Financial

  • They are responsible for a target based monthly performance for the entire profit and loss account of each branch
  • Managing budgets
  • Reporting to the MD on the expenses and revenues of the clubs

Qualifications

  • At least 5 years of experience in general maintenance and operations in the hospitality industry
  • At least 3 years of experience in a gym or a health club environment
  • Some experience in Security matters, principles and guidelines
  • Basic knowledge of various equipment used in gym
  • Knowledge of Microsoft Excel, Microsoft Word, Microsoft Outlook
  • Good oral and written communication skills in English language

How To Apply

Send your CV to jobs@alternatejobs.co.ke