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Catering Operations Manager Jobs, Other Professions, Kenya Airways Jobs

Manager.Catering Operations  (19000055)

Primary Location: Kenya-Nairobi-Nairobi

Work Locations: Jomo Kenyatta International Airport 

 Job: Operations.Implementation & Professional

Organization: Operations

Schedule : Full-time

Shift: Regular/Non-Shift Job

Employee Status: Regular

Job Type: Standard

Job Level: Manager

Travel: Yes, 5 % of the Time

Role purpose 

Undertake the operation, evaluation and development of the catering processes by matching product, equipment and supplies for greater customer satisfaction and cost effectiveness.


  • Develop and update on a bi-annual basis all Catering Loading Standards including Equipment, Bar, Dry Stores, Linen, Blankets, Headsets, Reading Materials and other Amenities
  • Ensure all safety and security guidelines and regulations are observed and incorporated in all assigned areas and stations
  •  Review and update Catering Standards Galley Plans and Operations Manuals
  • Analyze consumption reports from Supply Chain and match to loading standards for waste reduction and efficiencies
  • Monitor product quality and specifications from all outstations catering stations
  • Liaise with outstation managers to ensure sure timely dispatch of flights and compliance to KQ catering specifications by all assigned Catering Units
  • Monitor over catering out of outstations, match as closely as possible to no show indices
  • Ensure compliance to catering audits and meals selections in outstations and ensure high hygiene standard are adhered to.
  • Continually evaluate the KQ product to determine how well the product and services meet customer needs
  • Follow up on CSI results, voyage reports and prepare quarterly reports for analysis purposes.
  • Lead team in customer experience projects and ensure deadlines are met on all related projects.
  • Participate in any assigned project or related committees on behalf of the catering team.
  • Constantly evaluate and appraise outstation catering suppliers’ performance to ensure high performance level in the catering product.
  • Drive assigned projects and monitor savings, improvement through Smart initiatives and KQ best practices to support the departments objectives.
  • Ensure follow-up on timely supply of catering equipment and supplies to all assigned catering stations. Follow-up on the extra stocks and action as per Service Level Agreements (SLAs) guidelines


  • Computer proficiency.
  • Degree in Food and Beverage or related field.
  • Good communication skills.
  • Organizational and analytical skills.
  • Experience of more than 5 years in airline catering.
  • Good knowledge of Catering product and development cycle.
  • HACCP or Food Safety knowledge.
  • Lead Auditor.


  • Proactive, creative and innovative.
  • Ability to work under pressure.
  • Strategic thinker and financial background.
  • Excellent communication skills.
  • Unquestionable integrity and ethics.
  • Team leader and player.

How to Apply

Click here to Apply

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