Customer Care Representative Jobs, Customer Service Jobs In Kenya, SHOFCO Jobs
Position: Customer Care Representative
We are seeking to recruit a competent, dynamic and result oriented individual to fill the position of customer care representative.
- Ensure provision of quality service to customers.
- Participate in the implementation of customer care policies and standards.
- Receive customer requests, attend to daily customer complaints, escalation of complaints, follow ups and ensure prompt feedback is given and action taken.
- Marketing of SACCO products and services to prospective members.
- Information gathering from customers on products and services need / requirements.
- Recruitment and registration of members end to end.
- Inform members of their account balances and ensure members understand their statements.
- Filing of SACCO forms and members records. Custodian of the registry.
- Offer financial advisory to members by educating them on credit and savings.
- A certificate, Diploma, or Degree in any related field.
- Should be computer literate.
- One year experience in a similar position.
- Should have good communication skills both in English and Swahili language
- Establishing rapport
- Valuing individuals
- Inviting feedback
- Understanding people
How to Apply
Please submit your application by email ONLY to firstname.lastname@example.org with the job title as subject line on or before January 31, 2020. Due to the high number of expected applicants, only shortlisted candidates will be contacted.