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Customer Care Representative Jobs, Customer Service Jobs In Kenya, SHOFCO Jobs

Position: Customer Care Representative

Location: Nairobi

Job description

We are seeking to recruit a competent, dynamic and result oriented individual to fill the position of customer care representative.

 Responsibilities

  • Ensure provision of quality service to customers.
  • Participate in the implementation of customer care policies and standards.
  • Receive customer requests, attend to daily customer complaints, escalation of complaints, follow ups and ensure prompt feedback is given and action taken.
  • Marketing of SACCO products and services to prospective members.
  • Information gathering from customers on products and services need / requirements.
  • Recruitment and registration of members end to end.
  • Inform members of their account balances and ensure members understand their statements.
  • Filing of SACCO forms and members records. Custodian of the registry.
  • Offer financial advisory to members by educating them on credit and savings.

Qualifications

  • A certificate, Diploma, or Degree in any related field.
  • Should be computer literate.
  • One year experience in a similar position.
  • Should have good communication skills both in English and Swahili language
  • Establishing rapport
  • Valuing individuals
  • Inviting feedback
  • Understanding people

How to Apply

Please submit your application by email ONLY to jobskibera@shininghopeforcommunities.org with the job title as subject line on or before January 31, 2020. Due to the high number of expected applicants, only shortlisted candidates will be contacted.

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