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Good customer service is a great way for your business to differentiate itself in this competitive market for clients. You want your customers to feel taken care of. You want them to describe your team as passionate in their dealing with customers. You want the client’s complaints dealt with immediately by having the right skills and tools.

Good news is that you can achieve this by taking a customer service training because at the end of the day, happy clients become loyal clients. They are the first step to making your business profitable and here’s how.

Why you need happy clients?

  • They are a source of more business. Referrals are a great way to get more business because you invest zero shillings into marketing. This is especially true for individuals in the consulting industry. Word of mouth is a great method to bring in as many new clients as you want.
  • Happy clients return for more business. They become a constant source of income making your business profitable.
  • All in all, good customer service will bring you more clients than promotions and discounts ever will.

What You Need To Know About Customer Service

  • Excellent client service also involves providing helpful and professional assistance even after the customer’s requirements are met.
  • You should personalize all contact with the client. Always refer to them by name whenever you are in a conversation.
  • Great customer service skills are about forming relationships with clients or potential clients. A relationship that the individual customer feels that they would like to pursue.
  • Don’t make promises you know you won’t be able to keep.
  • Always be helpful regardless of profit. If you can help the customer with a simple issue they have without charging them, best believe they will return to you when they need to make a purchase.
  • Be curious about why customer support is contacted in the first place.
  • Excellent customer service starts with the genuine desire to delight your customers.

It is with the same understanding that we have tailor-made a customer service course that delves deeper into this material and is available for you.

By taking this course you will be able to understand:

  • What does outstanding customer relations look like and how to go the extra mile
  • How to create loyal fans by showing your clients that you truly care
  • How to manage inbound and outbound customer support inquiries whether the volumes are big or small.
  • How to collaborate with other teams within your business with customer contact reasons to improve products or services.

Did we spark an interest?

Our team at Corporate Staffing Services is running a 2-day customer service training on the 27th and 28th of January. You can join this class by emailing our training coordinator, Jane, at clientservice@corporatestaffing.co.ke. Get in touch and let’s talk!