Reporting to the Director of Sales, the Sales Manager – MICE,  will be primarily responsible for developing new business opportunities whilst assisting in the management of the Hotel’s existing accounts to ensure growth in revenue for the MICE segment.

Duties & Responsibilities

• Prospects and develops new business continuously through phone solicitation, outside sales calls, customer visits to the hotel, trade shows, sales blitzes, direct mail, newspaper/journal research, and other customer interaction or research.
• Drives and manages group production through improved customer loyalty through excellent account management.
• Determines the accounts’ needs, Hotel’s objectives, and marketing activities of each assigned market/account.
• Negotiates transient and group rates for assigned accounts.
• Continuously communicates the benefits of the Hotel to clients and has excellent product knowledge.
• Understands and is familiar with the fundamentals of assigned accounts.
• Identifies new or existing markets/accounts that meet property sales strategy.
• Be accountable for all targets and goals set for the area of responsibility.
• Develop marketing intelligence, new product ideas, competition activities, new customer trends, and performance
• Assist clients in planning, contracting, organizing, and executing various events.
• Act as the primary point of contact, providing personalized end-to-end solutions and ensuring the smooth operation of events and great quality of relationships with clients.
• Adherence to all the Fairmont sales guidelines and timescales for   collaborating with section heads to ensure details to all events are met properly priced
• Be the ambassador of the Hotel by ensuring that the image presented in the manner of dressing and grooming is consistent and at a standard that reflects the Fairmont
• Lead in developing as well as implementing the process of developing sales leads
• Closely working with section heads to ensure smooth coordination of events
• Blocking and booking of events and meeting space and management of the OPERA sales and Catering system
• Accurate and complete entry and configuration of all necessary data into the OPERA sales and catering system
• Full knowledge of the hotel conference packages, F&B offerings, Rate structures for accommodation, and Presidents Club, among others
• Drawing up and sending out event proposals and contracts and ensuring adherence to the payment procedures and policy is followed fully.

Qualifications

• Bachelor’s Degree in Business, Marketing, Communications, or equivalent
• At least 3 years of progressive hotel sales experience required for premium brands within the hospitality industry with a successful track record in either hotel or resort sales
• Proven ability to build and maintain good relationships with all guests and Clients as well as work on multiple projects
• Communicate thoughts, actions, and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture, and set the scene for high performance
• Strong computer skills and knowledge of MS Office Suite Programs, Opera knowledge preferred
• Familiarity with virtual tools for sales & customer engagement.
• Excellent communication and negotiation skills.
• Strong interpersonal and problem-solving abilities.
• Enthusiastic,  with good problem-solving abilities and professional communicative skills
• Excellent command of English, other languages would be an added advantage

How To Apply

Click Here To Apply

Apply before or on 10th Jan 2024