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Travel Advisor Jobs, Airline Jobs In Kenya, Kenya Airways Jobs

Position: Travel Advisor

Location: Nairobi

Job description

The ideal candidate will be tasked with promoting and selling KQ products and value add services (ancillary) at both B2C & B2B level, provide personalized travel related services to internal and external customers and demonstrate ownership and execution of Sales process.

Responsibilities 

Overall Sales Effectiveness

  • Achieve minimum of 95% revenue to target set.
  • Follow up on leads passed on with minimum 50% conversion of leads received.
  • Drive sales strategy supporting direct channel first (including online)
  • Drive Sales Force Effectiveness (quality/quantity of engagements)
  • Promote Kenya Airways products and services to create awareness and create sales.
  • Gather market intelligence to identify threats and opportunities so as to maintain a competitive edge and generate sales.

Team Effectiveness and Collaboration

  • Customer Experience System (CRM) Tool adoption
  • Adherence to KQ Policies & Procedures
  • Perform daily reconciliation of sales returns to account for daily sales.

Relationship Management

  • Build and maintain relationships with key stakeholders and specialized customer segments e.g. non-IATA agents and other SMEs
  • Ensure customer satisfaction in the market and measurement through facilitating the Net Promoter Scoring (B2B; B2C)
  • Prepare client visits workplan for clients for optimum utilization of time and resources

Qualifications

  • Must have Air Travel related training
  • 1-2 years’ experience in a sales role will be an added advantage
  • Sound knowledge of domestic & international travel requirements/trend/availability
  • Exemplary sales skill and customer-oriented approach
  • Good knowledge of computer reservation systems (CRS)
  • Ability to interact, communicate & negotiate effectively
  • Fluency in English/multi-lingual
  • Initiative and proactiveness
  • Solution oriented
  • Passion about travel and tourism

How to Apply

Click here to apply. Only shortlisted candidates will be contacted