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Consumer Protection Officer Jobs, Insurance Jobs In Kenya, IRA Jobs

The Insurance Regulatory Authority is a State Corporation established under the Insurance Act, Cap 487 of the Laws
of Kenya with the mandate to regulate, supervise and promote development of the insurance industry in Kenya. The
Authority is seeking applications for the following vacant positions:

JOB TITLE Consumer Protection Officer
DIVISION/SECTION Consumer Protection
GRADE/LEVEL IRA 6
IMMEDIATE
SUPERVISOR Manager, Consumer Protection

JOB SUMMARY
Responsible for receiving and implementing effective complaint handling policies and procedures

 Responsibilities 
Consumer Protection • Register complaints, acknowledge receipt and initiate the process of dispute resolution
• Classify and categorize registered complaints
• Maintain a data-base and continuously track and monitor the status of all complaints against documented performance standards
• Prepare periodic reports showing detailed statistics and trends on complaints received
• Resolve complaints from the public
• Review outstanding complaints and initiating follow up to ensure resolution

 QUALIFICATIONS
Education and knowledge
• Bachelors degree in a business or insurance related field;
• ACII/AIIK Insurance qualifications; and
• Proficiency in ICT

Experience
• Five (5) years’ relevant experience;
• Specialist knowledge and experience in consumer protection; and
• Knowledge of insurance

Skills
• Analytical skills;
• Communication and reporting skills; and
• Organization and inter personal skills

Competences
• Professionalism;
• Ethical and integrity;
• Team player; and
• Ability to work under pressure, prioritize and multi task

How to Apply
If you believe you are the right candidate for the above position and can clearly demonstrate your ability to meet the
job requirements given, please submit your application (clearly indicating on the envelope the reference number
and position you are applying for) with a detailed CV, stating your position, current remuneration, qualifications,
experience, names and addresses of three referees, email and telephone contacts together with copies of your
certificates and national identification card by close of business on 28th February 2020 to:

Commissioner of Insurance & Chief Executive Officer
Insurance Regulatory Authority
Zep-Re Place
P.O Box 43505-00100,
Email: careers@ira.go.ke,
Nairobi
IRA is an Equal Opportunity Employer and Persons With Disabilities are encouraged to apply.
Note: only shortlisted candidates will be contacted and canvassing will result in automatic disqualification.

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