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Customer Care Internship, Internships In Kenya, Deevabits Green Energy Jobs

Role: Customer Care Intern

Organization: Deevabits Green Energy

Start Date: March 2020

Location: Nairobi

Application Deadline: 29th February 2020

Overview

Deevabits Green Energy (DGE) is a social enterprise that empowers Village Solar Entrepreneurs (VSEs), mainly youth and women, to establish micro-enterprises distributing solar lamps to the rural customers on a Pay As You Go (PAYGo) basis. Our sales team currently has 150 agents, living and working in the rural communities where our customers live; we are currently operating across five counties and are looking to expand to 4 new counties and 250+ agents by the end of 2020. We are looking for an Intern who will play a key role in helping us develop our customer systems in our effort to scale across the country, by supporting our sales team in receivables and data collection.

 Responsibilities

  • Support sales agents in registration of new customers
  • Educating the customer about the product features, warranty issues and payment plan
  • Follow up on overdue customer repayments
  • Data collection from customers and agents
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers
  • Keeping records of all customer interactions
  • Any other duties as will be prescribed by the Administrator or Senior Management

Skills and experience

  • Must have completed an undergraduate level degree program
  • Ability to think creatively and critically
  • Customer orientation and ability to adapt/respond to different types of characters
  • Fluency in spoken English and Kiswahili languages, fluency in Kamba preferred but not a must
  • Good customer care and phone etiquette skills
  • Proficiency in use of Microsoft office packages

Compensation

A stipend will be provided.

How to Apply

Fill out the application and attach your CV to the form accessible through this link

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