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VGE Global Account Manager Job, Customer Service Jobs in Kenya 2020,
Vodafone Global Enterprise (VGE) Global Account Manager  (20000220)
We are pleased to announce the following vacancy in the Vodafone Global Enterprise (VGE) organization. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Posting Description                     

Reporting to the Sales Manager, the role holder is accountable for overall VGE relationship management for one or more of VGE global clients. The role is focused to manage global customer relationship for VGE accounts aligning operating companies, affiliates and partners and to drive profitable and long-term revenue contribution, customer satisfaction and increased market share from integrated product, service, converged/unified communications and mobile solution offerings.

The Global Account Manager leads a client-focused team which includes the National Account Managers in the different VGE regions, commercial solution and service functions depending upon the size of the Client and the complexity of their relationship with VGE.

Job Responsibilities                

  • Ensures delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the P&L
  • Responsible for developing and implementing a clear strategic account plan
  • Establishes appropriate relationships with Vodafone customers and leverages those relationships to win new business.
  • Introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer’s strategic and operational issues.
  • Works with OpCo corporate sales areas and customer Fulfilment and delivery areas to ensure that international and national strategies are aligned, complementary and deliver to customers
  • Responsible for driving multi product penetration increasing revenue from the account.


  • Degree in Business or Commerce or a business-related discipline form a recognized University. An MBA is an added advantage.
  • 5+ years’ work experience in the Telecommunications/IT industry in a Sales/Customer engagement role
  • Track record of global accounts/ enterprise solution selling within multi-national companies
  • Demonstrated the ability to lead and manage an international virtual and distributed team
  • Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
  • Manage global customer relationship up to C-Level
  • Ability to translate customer’s objectives and strategy into relevant VGE propositions
  • Strong interpersonal skills with proven track record of result working in a multi-cultural environment across multiple time zones
  • Well-versed with consultative selling approach
  • Excellent report writing, interpersonal skills and presentation skills
  • Results oriented and work with minimum supervision

Note to Applicants

As part of the interview process, external candidates should prepare the following documentation which will be required as soft copies at a later stage based on your performance in the interviews/assessments.

a)    An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.

b)    Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.

c)     Clearance certificate from a reputable Credit Reference Bureau (CRB).

d)    University Diploma/Degree Certificate/ Letter of completion from University in case you have not received your diploma/degree certificate.

e)     National ID/Passport.

How To Apply             

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then click on the apply button. Remember to attach your resume.

Persons with Disabilities (PwD) and Female candidates are highly encouraged to apply.