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Team Leader Sales Job, Latest Sales & Marketing Jobs,

Position: Team Leader Sales – Affordable Housing

Location: Nairobi

Reporting To: Manager – Mortgage Sales

Job Description

The Team Leader Sales – Affordable Housing will be responsible for the Team leadership and management of sales to ensure attainment of set business targets, growth of Balance sheet, Maximizing profit and team productivity.


  • Growth of Balance i.e. Nyumba yangu Accounts HFDI sales, Auction, Mortgage etc.
  • Lending: Quality of business
  • Develop micro market sales plans to achieve responsive sales budgets/targets.
  • Gain a sound understanding of the different local market segments in the area of operation.
  • Keep up to date with changes and developments in the local market/area.
  • Manage the sales tracking system and provide coaching and feedback to the team.
  • Ensure execution of pipelines generated from the team.
  • Ensure that customer service standards are set and maintained in line with the requirements of each market segment.
  • Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence.
  • Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channel.
  • Customer retention (attrition ratios)
  • Supervise the development of a call program for all clients in your region
  • Review the call program to ensure that its followed with call reports generated per visit for effective follow-up
  • Ensure the team attend to customer banking needs in a timely manner and manage their expectations.
  • Directing, motivating and developing staff so as to ensure the team succession plan for team continuity is in place
  • Ensure that team bring and maintain quality Loans.
  • Ensure that the Team assigned team strictly adhere to banks operating procedures & policies to ensure all controls are observed.
  • Ensure team assigned comply with AML/KYC guidelines in customer recruitments.
  • Review of compliance/Audit reports for the team assigned with the quest to ensure that corrective action & recommendations are addressed
  • Comprehensive knowledge of bank’s laid-down policies and procedures relating to all areas under control.
  • •Knowledge of the Retail Banking value proposition.
  • Knowledge and understanding of the Area sales and service strategies.
  • Thorough knowledge and understanding of local target market profiles.
  • Thorough knowledge of the products and services applicable to the local market/s.
  • Knowledge of the socio-political and economic dynamics affecting the local market/s.
  • Knowledge of the Code of Banking Practice.
  • Knowledge of Managing Local Market sales principles.
  • Knowledge of business economics and financial management principles and practice.
  • Knowledge of risk management and credit principles, including an understanding of the terms and conditions of sanction.
  • Knowledge of branch accounting and transactional procedures, systems and processes.
  • Knowledge of Human Resources management principles, including group dynamics.


  • Degree holder from a recognized University
  • MBA in a business related field an added advantage
  • 3-5 years banking experience 2 of which must have been in Sales
  • People management.
  • Knowledge of Property market is an added advantage 
  • Key Competencies and Skills
  • Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
  • General knowledge in banking processes\
  • Excellent written and oral communication skills.
  • Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
  • Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
  • Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
  • Basic analytical ability with active listening skills.
  • Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
  • Ability to maintain confidentiality of sensitive information.
  • Willingness to adapt to changing business needs and deadlines.

How to apply:

Click here to apply

Application Deadline


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