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Senior Customer Care Assistant Job, Customer Service Jobs 2021

Job Title: Senior Customer Care Assistant

Grade: NGOB 7

Location / Work Station: Nairobi

Reports to: Principal Communications Officer

Direct Reports: Customer Care Assistant

Job Description

The role is responsible for Providing efficient telephone communication services

Responsibilities

I. Managerial / Supervisory Responsibilities

Supervise and guide junior staff;

II. Operational Responsibilities / Tasks

1. Maintain calls register;

2. Answer and direct telephone calls;

3. Update the institutional telephone directory;

4. Attend to physically challenged visitors and staff;

5. Verify telephone bills before payments;

6. Report promptly any switchboard defects to the supervisor;

7. Direct and guide visitors;

8. liaise with telephone service providers;

9. Provide good customer care service;

10.Collect customer information, analyze customer needs and give recommendations to the management.

Qualifications

Academic qualifications

1. A Diploma Certificate in Public Relations, Mass Communication, Communication Studies, Journalism, International relations or any other approved equivalent qualifications from a recognized institution;

2. Minimum KCSE C- (minus) or its equivalent

3. Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;

4. Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;

5. Telephone Occupational Test II from a recognized institution or its equivalent;

6. Certificate in Supervisory Skills Development Course lasting not less than two (2) weeks from a recognized institution or its equivalent;

How to apply

Click hereto apply

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