Senior Customer Care Assistant Job, Customer Service Jobs 2021
Job Title: Senior Customer Care Assistant
Grade: NGOB 7
Location / Work Station: Nairobi
Reports to: Principal Communications Officer
Direct Reports: Customer Care Assistant
Job Description
The role is responsible for Providing efficient telephone communication services
Responsibilities
I. Managerial / Supervisory Responsibilities
Supervise and guide junior staff;
II. Operational Responsibilities / Tasks
1. Maintain calls register;
2. Answer and direct telephone calls;
3. Update the institutional telephone directory;
4. Attend to physically challenged visitors and staff;
5. Verify telephone bills before payments;
6. Report promptly any switchboard defects to the supervisor;
7. Direct and guide visitors;
8. liaise with telephone service providers;
9. Provide good customer care service;
10.Collect customer information, analyze customer needs and give recommendations to the management.
Qualifications
Academic qualifications
1. A Diploma Certificate in Public Relations, Mass Communication, Communication Studies, Journalism, International relations or any other approved equivalent qualifications from a recognized institution;
2. Minimum KCSE C- (minus) or its equivalent
3. Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;
4. Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;
5. Telephone Occupational Test II from a recognized institution or its equivalent;
6. Certificate in Supervisory Skills Development Course lasting not less than two (2) weeks from a recognized institution or its equivalent;
How to apply