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Telesales and Social Media Agent Job, Communication Jobs March 2021

Position: Telesales and Social Media Agent

Location: Nairobi

Job description

Sheer Logic Management Consultants is seeking to engage dynamic individuals for Telesales and Social Media Agent position


  • Participate in provision of services and activities undertaken at the call centre to ensure proper coverage
  • Manage the SLMC social media platforms (Twitter, Instagram, LinkedIn and Facebook)
  • Create dynamic and engaging text, image and video content across social media platforms highlighting the SLMC products, services and achievements
  • Create content that promotes audience interaction, increases audience presence on the SLMC’s website and encourages audience participation
  • Use timelines and scheduled content to create a consistent stream of new content while analysing, managing, and altering schedules where necessary to optimize visits
  • Proposes new ideas and concepts for social media content and suggest new ways to attract more professional interest in the SLMC work and development agenda
  • Measure web traffic, monitor SEO and user engagement and suggest content optimization
  • Analyse and report audience information and demographicsand document success of existing social media campaign
  • Manage social media communications (online reviews and feedback)
  • Keep abreast of the latest social media best practices and technologies
  • Stay up-to-date with changes in all social platforms ensuring maximum effectiveness


Should be conversant and ready to perform

  • Digital Space – 70%
  • Telesales – 30%


  • Highly adaptable with capacity to perform all contact centre tasks
  • Highly proficient skills in social media platform, e-marketing skills an added advantage
  • A minimum of a recognized diploma in Marketing, Communications, Media Studies (Degree added advantage)
  • Preferably two (2)years of practical experience working in social media (e-marketing) with proven success
  • Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices
  • Familiarity with web design and publishing
  • Strong communication skills with emphasis on proofreading and grammar excellence
  • Good time-management skills and ability to multitask
  • Good interpersonal skills
  • A team player, a starter with capacity to work under little supervision
  • IT and reporting literacy
  • MS Word, excel and power point for reports
  • Experience working with websites and various CMS -Content Management Systems
  • Knowledge of SEO best practice
  • Experience using graphic design tools
  • Excellent customer service skills
  • Conversant with telesales
  • Vision driven
  • Customer focused
  • Results orientated
  • Innovative
  • People centered

How to apply

Kindly send your CV to by 9th March 2021 clearly marking the title.

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