Senior Manager Product- Fixed Broadband Job Safaricom
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Senior Manager Product- Fixed Broadband Job Safaricom
Job Description
Reporting to the Tribe Lead/ HOD – Fixed Broadband, the role purpose is.
- To manage the Fixed activities in the Commercial Division through effective management of the product roadmap and lifecycle, sales processes, demand monitoring, planning and on time and within budget.
- Responsible for preparation and guided execution of the Fixed strategy in coordination and consultation with relevant functions.
- Lead in building and managing Fixed Broadband roadmap based on business vision and strategy to support sales & customer experience.
- Collaborate with stakeholders to define and clearly communicate Fixed Broadband vision and strategy.
- Define the Vision so that the different squads clearly visualize the expected outcome by the user and manage the platform backlog
- Responsible of the overall leadership for Fixed Broadband Product development, commercialization and rationalization.
- Engage Product Owners, Tribe Leads, and Tech Area to allocate Chapter members and ensure Squads have proper technical resourcing and functional expertise to deliver on tribe mission.
- Partnering with local and global partners to drive integrated propositions for home customers
- Drive the adoption and implementation of Agile best practices and ceremonies within the squad
- Serve as a “player-coach,” spending part of your time embedded in a Squad yourself. You will work as a Squad Member in your domain of expertise, helping to advance the work and using your experience to maximize Squad performance
Responsibilities
Core competencies, knowledge and experience:
Business Know-how
- Uses data and research to make decisions that are competitively and financially robust.
- Balances current and future needs.
- Thinks and acts like an owner of the business.
- Acts in line with legal, regulatory, professional and ethical standards.
Project and Programme Management
- Defines scope and deliverables in terms of time, cost, quality and business benefit
- Schedules activity and identifies resource needs, dependencies and synergies
- Evaluates progress, mitigates risks and addresses issues
Products, Services and Technology Knowledge
- Explains the functionality and benefits of our products and services in simple terms that excite and engage the Customer
- Matches our products and services to our Customers’ needs
- Explains the value of Safaricom solutions compared to our competitors
- Fixes problems to maintain service
Solution Selling
- Wins and retains Customers by identifying their needs or business challenges, and matching them to Safaricom products and services
- Identifies opportunities to win more business by up-selling and cross-selling
Negotiation
- Responds positively and professionally to objections, and addresses the Customer’s needs to successfully close the sale
- Uses a range of techniques and approaches to make agreements that add value for Safaricom and our Customers
- Understands customers’ commercial drivers and leverages them in negotiations
- Applies commercial acumen to maintain a healthy profit margin
Key accountabilities and decision ownership:
- Achieve revenue targets through dealer network and retail outlets
- Ascertain customer insight through research to advice on fixed connectivity demand and appropriately plan when required.
- Define and agree the fixed products and service implementation scope with the user functions and translate this into services requirements for the various portfolios.
- Development of the Safaricom Fixed connectivity portfolio in line with the business strategic direction.
- Support negotiations with third parties and partners to in line with the defined roadmap against business requirements.
- Build relationships with partners to increase capability of influencing decision such as product expansion and reach
- Ensure highest level of integrity through reinforcing high ethical and compliance standards in the Fixed Broadband products and services processes.
- Report on the fixed portfolio
- Responsible for pricing of fixed prepositions
Qualifications
Must have technical / professional qualifications:
- Degree in a Marketing, IT, Technology or Business-related field.
- Proven 6 years experience in product marketing or product development, preferably in a cross-functional set up.
- Good knowledge of mobile voice, data services or Home products and services
- Highly results and performance oriented
- Excellent communication skills
- Strong presentation skills
- Excellent team player with good Leadership/mentoring/management skills.
- Developing external partnerships and strategic alliances
- Excellent Negotiation/Influencing and Presentation skills
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