Telesales Officer Job Employd Solutions

Company Description

Employd Staffing Solutions Ltd is a comprehensive Human Capital Consultancy firm based in Nairobi County, Kenya. Our core HR activities include Recruitment, Labour Outsourcing, Payroll Management, and Employee Trainings. We build fruitful relationships with our clients and always aim to add value to their business by improving the efficiency of their HR activities and increasing the return on their Human Capital spend.

Responsibilities

• Manage all  inbound enquiries by either selling directly to the client or passing to the appropriate sales consultant ,ensuring that all customer enquiry tickets are closed as per company policy.
• Sell inbound customer enquiries to all required residential customers as per the company matrix.
• Follow up and reactivate dead quotations via inactive customers and terminated customers accounts.
• Maintain and develop key accounts prospects databases by making outbound new customer telephone calls and obtaining appointments for sales consultants and managers .
• Contact potential or existing customers to inform them about a product or service using the scripts.
• Answer questions about products or company.
• Ask questions to understand customers requirements /needs and close sales.
• Direct complex objections to the sales and marketing manager.
• Enter and update customer information in the database.
• Conduct risk management surveys from time to time as outlined by the sales manager.
• Close and process sales in an accurate manner.
• Handle grievances to preserve company reputation.
• Meet sales targets and facilitate future sales.
• Keep records of calls and sales and note useful information.
• Contact and allocate customers and cross/upsell company products and services.
• Make key customer updates on a monthly basis.

Qualifications

• A Diploma / degree from a recognized institution
• 1-3 years of work experience as a telesales Agent or Call Centre Agent.
•  Proficiency in the use of MS Word, Excel, email, and experience with the Internet.
•  Proficient in English (oral and written).
• Strong communication and negotiation skills.
• Ability to work under pressure and meet sales targets.
• Excellent problem-solving abilities and attention to detail.
• Positive attitude, self-motivated, and goal-oriented.

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How To Apply

Qualified and interested candidates should share their CVs to jobs@employd.co.ke with the subject line  Telesales Officer  .Only shortlisted candidates will be contacted.