Real Time Agent (Call Centre Agents) Job HCS Affiliates Group

• Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents ,who will be a key point of contact between the company and their customers.
• The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs.

Location: Preferred candidates should be residing along Waiyaki Way.

Responsibilities

• Monitor, anticipate and manage the live operation to ensure a great user experience.
• Manage real-time fleet capacity.
• Lead the communication with the fleet for ongoing orders.
• Give structured and action able daily feedback to the ops managers.
• Ensure a smooth operation by coordinating communication with Live Ops support, clients, couriers, and other operational departments.
• Ensure that quality assurance checks are completed and maintained.
• Assist clients with product selection and pricing to improve transportation routes.
• Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.

Skills:

• You are aligned with our company values and enact them both in your personal and professional life
• Effective English written and communication skills
• Computer proficiency in MS Office, G-docs and call center equipment/software programs
• Organized and logical, willing to adapt quickly to changing policies and procedures.
• Must be able to work as part of a team in a fast-paced and pressured environment,
• communicating effectively with both colleagues and clients and following verbal and written instructions.
• Must be able to efficiently solve problems relating to dispatch of orders locally.

Qualifications

• Degree/diploma level in a Business or Social Sciences related field, or having equivalent work experience (6 + months).
• Previous call center experience is required or at least 1year experience in a similar role.
• Proficiency in English (Excellent verbal and written communication skills)
• Computer Literacy: Knowledge and Confidence in MS office
• At least 1-2 years’ experience of sales or marketing in a B2B environment
• Sales and marketing best practice / knowledge of current tools (i.e. CRM tools)
• Swahili or any other local language is an advantage
• The position ideally seeks individuals residing along WAIYAKI WAY due to the nature of work

Read>>>>ATS-Compliant CV: 5 Strategies to Achieve It.

How To Apply

Applicants who meet the requirements stated above should send their applications and detailed CVswith a day – time Telephone number to the email address: jobs1@hcsafrica.com. Indicating Call Center Agent on the Subject line- with your location. Candidates MUST indicate their Current and Expected salaries