Senior Officer, Fraud Detection Analyst Job Safaricom
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Senior Officer, Fraud Detection Analyst Job Safaricom
Job Description
Reporting to the Chapter Lead- Fraud Investigations, the role holder will be responsible for analyzing complex data sets, generating insightful reports, and providing actionable recommendations to drive business decisions. This role requires a strong analytical mindset, proficiency in data visualization tools, and the ability to communicate findings effectively to stakeholders.
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Job Responsibilities
Data Collection & Management and analysis.
- Gather, clean, and maintain large datasets from various sources.
- Ensure data integrity and accuracy through regular audits and validation processes.
- Analyze trends, patterns, and anomalies in data to identify opportunities for improvement.
- Utilize statistical methods to interpret data and generate meaningful insights.
Reporting.
- Develop and maintain detailed regular reports and dashboards to track key performance indicators (KPIs).
- Create ad-hoc reports as requested by management or stakeholders.
- Create reporting templates for statutory reporting e.g CBK, BARC ETC.
- Can identify opportunities in collaboration with Stakeholders to minimize manual handshakes of data and reports.
- Ability to design practical automated solutions.
Data visualization
- Use data visualization tools (e.g., Tableau, Power BI) to present data in a clear and compelling manner.
- Design and implement interactive dashboards that facilitate data exploration.
Customer Obsession
- Deepen team connection to our customers and communities.
- Foster authentic relationships with customers and partners that build trust.
- Explicitly take customer-centric decisions and take personal ownership to achieve results.
- Simplify processes through digitization and promote a digital mindset and digital first customer experience.
- Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.
Collaboration
- Work closely with cross-functional teams to understand their data needs and provide analytical support.
- Present findings and recommendations to stakeholders in a clear and concise manner.
Continuous Improvement
- Stay updated on industry trends and best practices in data analytic and reporting.
- Propose enhancements to existing reporting processes and tools.
Qualifications
- Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or a related field.
- 2+ years of experience in data analytic or a related field.
- Proven experience with data visualization tools (e.g., Tableau, Power BI) and statistical software (e.g., R, Python).
- Strong analytical and problem-solving skills.
- Proficiency in SQL and data manipulation.
- Excellent communication skills, both verbal and written
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