Call Center Agent Job Dial Afrika

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Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Provide accurate and timely information to customers.
• Resolve customer inquiries and complaints with a focus on first-call resolution.
• Maintain detailed records of customer interactions in the system.
• Work under minimal supervision while adhering to company policies and standards.
• Meet and exceed individual and team performance targets.

Requirements

• Strong verbal and written communication skills.
• Must have a current certificate of Good Conduct
• Ability to work under pressure and handle high call volumes.
• A positive attitude, adaptability, and willingness to learn.
• Immediate availability to start working.
• Must be based in Nairobi

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How To Apply

If you meet the qualifications and are ready to take on this exciting opportunity, we’d love to hear from you! Kindly send your updated CV and a brief cover letter to careers@dialafrika.com with the subject line: Call Center Agent Application.