Customer Success Executive (Health Sector) Job Indepth Research Institute (IRES)

 Organization Overview:

Indepth Research Institute (IRES) is a global corporate training and professional services firm dedicated to enhancing the productivity, performance, sustainability, and overall success of organizations worldwide. We do this through our five lines of services; Data Analytics, Social and Market Research, Corporate Training and Development; Management and Business Advisory; and Digital Innovation.

Job Summary

The salesperson will be responsible for driving sales and business development initiatives for professional services and training programs in the health sector. This role involves identifying and engaging with potential clients, understanding their needs, and providing tailored solutions that align with our training and consultancy offerings.

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Qualifications

Education

Bachelor’s degree in Public Health, Health Management, or a related field.

Certifications:

• Certification in Sales and Marketing will be an added advantage.
• Certification in Healthcare Management or a related field
• Additional certifications in digital marketing or sales analytics are a plus.

Experience:

• Minimum of 3 years of experience in sales or business development within the healthcare or professional services sector.
• Proven track record of meeting or exceeding sales targets, preferably in training or consultancy services.
• Experience working with healthcare institutions, NGOs, and government agencies in the health sector.
• Strong network within the health sector, including connections with hospitals, clinics, health associations, and relevant stakeholders.

Skills and Competencies:

• In-depth understanding of the healthcare industry and its dynamics.
• Excellent communication, negotiation, and presentation skills.
• Ability to build and maintain relationships with key decision-makers.
• Proficiency in using CRM software and sales tools.
• Strong problem-solving skills and the ability to provide solutions that address client needs.
• Ability to work independently and as part of a team.
• Willingness to travel within Kenya and outside to meet clients and attend industry events.
• Personal Attributes:
• Goal-oriented and self-motivated with a passion for sales and client success.
• High level of professionalism, integrity, and ethical standards.
• Adaptable and able to thrive in a fast-paced, dynamic environment.

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How To Apply

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and motivation for the role to hr@indepthresearch.org by the close of business on Friday, 28th February 2025. Please quote the job title in the subject line of your email. All documents MUST be in PDF. Only shortlisted candidates will be contacted

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