Title Management Officer Job Optiven

Vacancies: Three (3)

Reports To: Operations Manager
Department: Title Management Centre
Location: ABSA Towers (HQ)
Salary Range: Ksh30,000 – Ksh40,000

Job Purpose Statement:

The successful candidates will play a key role in ensuring accurate and timely processing of customer titles while delivering exceptional customer service.

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Key Responsibilities:

• Facilitate the accurate and timely processing of customer titles.
• Address and resolve customer queries and complaints professionally, ensuring proper documentation.
• Communicate and coordinate with customers to verify information, provide updates, and meet deadlines.
• Manage multiple demands effectively and prioritize tasks efficiently.
• Update the client database to meet regulatory obligations and maintain accuracy.
• Foster strong internal working relationships and contribute to a collaborative team environment.
• Identify procedural challenges and recommend effective solutions for improvement.
• Perform any other duties as assigned.

Qualifications & Requirements:

• A Bachelor’s degree in Business Administration or a related field.
• A minimum of 3 years’ experience in Customer Service, Administration, Business Management, Economics, or Information Science.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently while delivering high-quality results.
• Proficiency in computer applications.
• A team player with strong organizational skills.
• High level of integrity and confidentiality.

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How To Apply

Submit your application via recruitment@optiven.ke.

Application Details

• Deadline: Applications close on 14^th March 2025.
• Shortlisting Process: Applications will be reviewed on a rolling basis.
• Recruitment Fee: Optiven Group does not charge any fee for job applications, interviews, or placements.
• Communication: Only shortlisted candidates will be contacted due to high application volumes.
• Disqualification: Any form of canvassing leads to automatic disqualification.
• Consent: By applying, candidates agree to allow background checks as necessary.
• Equal Opportunity: Optiven Group is an equal opportunity employer.
• Male candidates are encouraged to apply.

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