Customer Care Assistant Job Qona Sacco

Are you passionate about delivering top-notch customer service? Do you thrive in a dynamic environment where professionalism and responsiveness are key? If so, we want YOU to join our team at QONA SACCO!

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Key Responsibilities:

• Provide professional and courteous service to walk-in and online customers.
• Handle customer inquiries via telephone, email, letter, social media, and face-to-face interactions.
• Assist members with loan and savings account inquiries.
• Ensure timely and accurate flow of information to members and stakeholders.
• Process new member registrations and ensure complete documentation.
• Manage account activations, PIN resets, and withdrawals.
• Receive, verify, and record loan applications while providing financial advice to applicants.
• Promote Sacco products and services to potential members.

Qualifications

• Education: Bachelor’s degree in a Business-related field.
• Experience: Minimum of 3 years in a similar customer service role.
• Skills: Strong communication, interpersonal, and analytical skills.
• Technology: Proficiency in computer applications; CRM experience is a plus.
• Attributes: Problem-solving ability, professionalism, team player, and excellent time management.

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How To Apply

If you meet the minimum requirements, please complete the application form at https://forms.office.com/r/eQk5QMAf3H and submit your detailed curriculum vitae (CV), to careers@qonsacco.com by 21^st  March 2025.

Due to the high volume of applications received, only shortlisted candidates will be contacted

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