Retail Area Manager Job Airtel

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Responsibilities

• Achieve sales target for all defined Airtel products & services at all assigned shops
• Implement findings of audits and customer satisfaction surveys
• Ensure customer retention through satisfactory issue resolution of customer walk ins
• Facilitate roll-out of new shops outlets and ensure proper inventory management in all assigned shops 
• Cascade any changes in target setting, process or new product launch
• Work with the Marketing team to recommend branding and promotion activities within the shops space 
• Manage and monitor traction on all shop initiatives to increase footfall with an aim to supersede revenue targets and gain quality acquisitions through conversion of walk-in customers
• Drive operational process standardization, proactively review and propose changes to the existing Airtel processes to improve the overall customer experience.
• Participates in the recruitment and selection of shop staff; oversee Shop managers and respective teams on overall target achievement and ensure all shops staff are fully engaged and effective 
• Ensure monthly partner governance meetings and that the staff at Airtel franchise managed shops are fully trained as per given guidelines.

Qualifications

• Bachelor’s degree in a Business-related field
• 4-8 years’ requisite work experience in telecommunication, financial or Consumer service industry
• Good data analysis skills on advanced Excel will be an added advantage

Competencies and behavior

• Good business acumen with strong communication and interpersonal skills
• Good leadership and Project management Skills 
• Customer centric with good problem-solving skills
• Good planning and organization skills 
• Flexible with the ability to multitask
• Persistent and goal oriented

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How To Apply

Click here to apply

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