Sales Associate – Private Seller Job Peach Cars KE

Job Overview

• The Sales Associate – Private Seller role at Peach Cars is responsible for supporting customers in the process of selling their vehicles.
• This role emphasizes building strong relationships with sellers to understand their needs and ensure a seamless selling experience.
• Overall, the incumbent will act as the primary contact for sellers, addressing inquiries and resolving issues; delivering excellent customer service through effective communication, and enhancing customer satisfaction throughout the selling process.
• This role is crucial to Peach Cars’ success, as maintaining a strong supply of vehicles is essential for generating demand.
• It requires a commitment to positive outcomes and a dedication to fostering strong relationships with customers.

Key Responsibilities

Build relationships with sellers and establish strong connections through personalized communication and successfully negotiate and close car sales.

• Establish and maintain strong relationships with sellers through personalized communication.
• Act as the primary point of contact, guiding sellers through the selling process.
• Understand the unique needs and preferences of individual sellers while addressing inquiries promptly to ensure a transparent selling experience.
• Manage the sales process from initial contact to closing the sale and ensure a smooth transition for the customer in line with company standard operating processes and policies.

Guide sellers through the selling process and act as their primary point of contact.

• Provide step-by-step guidance tailored to meet the specific needs of sellers
• Address inquiries and offer personalized solutions throughout the selling journey.

Support car sales transactions by assisting sellers in listing their vehicles effectively.

• Assist sellers in effectively listing their vehicles by providing pricing guidance based on current market trends.
• Coordinate negotiations and closings to ensure accurate representation, facilitating successful sales outcomes.

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Enhance the seller experience and communication by clearly articulating the selling process.

• Clearly articulate the selling process, including terms and conditions, to ensure sellers fully understand what to expect.
• Educate sellers on platform features and benefits enhancing their overall selling experience.
• Handle seller concerns and disputes promptly and effectively to maintain satisfaction.

Collaborate with internal teams to resolve any technical or operational issues that may affect sellers

• Work collaboratively with internal teams to resolve any technical or operational issues impacting sellers.
• Provide regular reports on key performance indicators related to the vehicle selling process to track success and opportunities for improvement.

Qualifications and Skills:

• Educational Background: A Bachelor’s degree in Business, Marketing, or a related field is preferred;
• Industry Experience: A minimum of 2 years experience in automotive sales or a related field is preferred. However, a background in retail sales or customer experience can be beneficial for developing pertinent skills;
• Data Management: Proficiency in using CRM systems and other sales tools for tracking customer interactions and managing leads.
• Customer Relationship Management: Skills in building and maintaining strong customer relationships including handling inquiries and complaints in a busy environment.
• Account Management: Proven experience in Account Management or Customer Success
• Communication Skills: Proficient in both verbal and written communication for effective customer interaction and the ability to present information clearly and persuasively to customers.

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How To Apply

Please write to careers@peach-technology.com with the title, “Sales Associate – Private Seller Your Name” with an attached CV and an answer to the following question in 300 words or less: Your role will be to generate a healthy pipeline of private seller vehicles at Peach. Explain three different approaches that you’d use to negotiate a fair price with the seller, ensuring that the vehicle is valued accurately for the market.

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