Parts Sales Executive Job CFAO Mobility

Division: Agrimechanization
Department: Aftersales
Section: Parts
Reports to: Parts Manager
Work station: Mombasa

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This role is responsible for the sale of Case IH parts to achieve the set sales targets and grow the market share.

Key Responsibilities

Operational Responsibilities

• Prepare accurate quotations to ensure customers are informed of prices and availability in a timely manner, and to assist close sales;
• Monitor all pending quotations and aggressively follow up for order confirmation
• Process sales invoices in a timely manner to facilitate a timely sales process;
• Capture lost sales in the enterprise system to enhance accuracy of demand analysis and optimum stocking levels;
• Reconcile cash sales and payments daily.
• Follow up with credit customers to ensure timely payment for parts purchased on credit, to ensure compliance with the CFAO Kenya credit management guidelines;
• Reorder stock from head office for parts that have been sold and advise the parts manager of parts that should be stocked in the shop.
• Request for prompt ordering of parts for grounded tractors to enhance customer satisfaction and  ensure minimal disruption to the sales process due to stock outs;
• Attend to goods returned by customers as per the CFAO Kenya guidelines to ensure the goods are inspected and received back into the warehouse and system in a timely manner and as per CFAO Kenya SOP;
• Support in warehouse arrangement, perpetual and annual stock takes whenever required in-line with the CFAO Kenya SOPs;
• Oversee proper opening and closing of the parts shop to ensure security of parts and equipment.
• Respond to customer complaints promptly to enhance customer satisfaction and retention;
• Participate in planning and execution of sales and marketing activities to promote sales and product awareness;
• Prepare timely and accurate reports – Sales, GP, Lost sales, pending customer orders, pending quotations etc for management intervention and counter-measures for identified performance  gaps

Qualifications

(Minimum level of academic and professional qualification required to perform effectively in the role)

• Degree in Sales and Marketing or Engineering

Minimum level of experience required to perform effectively in the role

• 3 years of relevant experience in parts sales & marketing

Working Relationships

Internal customers

• Technicians
•  Sales Executive

External Customers

• Parts and Service customers

Competencies

Technical

• Computer Literacy
• Product knowledge- Tractor specifications
• Electronic parts catalogs
• Understanding of Tractor Operations
• Knowledge of relevant legislation and its impact to the automotive industry

Functional

• Report writing skills- ability to develop reports
• Presentation skills
• Valid driving license
• Communication skills

Behavior      

• Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness
• Time Management – Ability to use time effectively and efficiently
• Drive for results – Aware of their roles and responsibility and can be counted on to meet and exceed goals
• Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers
• Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect
• Ethics and values – Adheres to an appropriate and effective set of core values and beliefs, and in alignment with the CFAO KENYA values
• Integrity and trust – Trusted individual who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain

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How to Apply

Click here to apply

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