ISP Technician Job Fireside Group

We are thrilled to announce an opening for the position of ISP Technician at Fireside Group Ltd.

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Qualifications

• Minimum Certificate in Fiber optics.
• Atleast 1 year on Fiber optics.
• Proficiency in fiber handling & maintenance.
• Strong problem-solving skills and technical expertise.

Responsibilities

• Installing and terminating fiber optic cables and other network equipment.
• Resolving Loss of Services and Connections within SLA.
• Ensure tickets are updated timely and closed with clears once resolved.
• Observing Health & safety guidelines and ensuring quality assurance throughout the implementation and maintenance period
• Educating clients on basic troubleshooting processes and answering fiber optic related questions from customers.
• Individuals will work as a team with other technicians and NOC personnel and report to field supervisors.
• Fiber link faulting and faults resolutions within the service Level Agreement (SLA).
• Splicing fiber optics at various fiber distribution hubs, troubleshooting and testing fiber links with a light source, optical power meters and an OTDR.
• Providing timely updates on fiber faults to the NOC personnel and ensuring excellent customer service to the client.
• Any other duty that may be assigned from time to time.

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How to Apply

All qualified and interested candidates should send their CVs and Application Letters to jobs@fireside.africa

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